Frequently Asked Questions

Processing and Shipping

When will I receive my order?

Please allow 5-7 business days for your piece(s) to be complete. We ship through USPS, and once your item is shipped, you will receive an email with the tracking information. Please allow additional times for delivery:
- United States: 5 - 8 business days
- International: 6 - 20 business days
Note: Once you receive your tracking information, please contact USPS for issues with delivery. If they are unable to assist, please reach out to me.


Do you offer international shipping?

Yes. International orders ship at a flat rate of $15.00.

Shipping Errors

I’ve entered the wrong shipping address, what should I do?

Please double-check that all your information, including your shipping address, is correct before you submit your order. If you realize that you’ve entered in the wrong shipping address, please email immediately in order to correct. Once the order has been shipped, the address cannot be changed, and we will not be responsible for packages sent to the wrong address.


My item arrived damaged/I received the incorrect item. What should I do?

If your item arrives damaged, please email within 5 days of delivery with a photo, and we’ll be glad to issue a replacement. If your item is lost, please get in touch with USPS to locate. If there are unable to find your package, please email to resolve.


Returned to Sender

If your package is returned to sender because of an incorrect address or is unclaimed, we will be happy to resend, you just have to recover the reshipment cost. This ONLY applies to art orders. Crochet bags are excluded. 

Return Policy

Can I return or exchange my order?

All sales are final. Please be sure to select the correct options when ordering.

What's a Mat Board?

Please see example images below. If you plan to purchase a frame, I would recommend the print only option. If you do not plan to purchase your own frame, I would choose the mat board option. 


Commissions and Custom Work

Do you create custom orders?

Yes! I love working on custom pieces. Custom orders take around 7-14 business days to create. Please email me at or submit a message via the contact form with specific details on your vision for the custom piece.


What other services do you offer?

In addition to creating illustrations, I also offer graphic design services including the creation of flyers, multi-page documents, product design, presentations, and more. Please email me at or submit a message via the contact form with specific details on your project.


I appreciate your interest, and I would love to create something for your brand or campaign. Please send an email to, and if the project is a good fit, I’ll respond to your inquiry in 48 hours.